California State University, Northridge WordmarkOviatt Library WordmarkOviatt Library Catalog Wordmark
Title A multidisciplinary approach to service encounters [electronic resource] / edited by Maria de la O Hernandez-Lopez, Lucia Fernandez-Amaya.
Published Leiden ; Boston : Brill, [2015]
Book Cover

 Electronic Book  P94.6 .M86 2015eb    ONLINE
Description 1 online resource (xiv, 251 pages) : illustrations (some color).
Content Type text
Format online resource
Series Studies in pragmatics ; volume 14
Studies in pragmatics ; 14.
Bibliography Includes bibliographical references and index.
Contents Merging communication studies and business. Service encounters and communication: why a multidisciplinary approach? / Lucia Fernandez-Amaya and Maria de la O Hernandez-Lopez -- Online service encounters. Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives / Pilar Garces-Conejos Blitvich -- Address forms and relational work in E-commerce: the case of service encounter interactions in Mercado Libre-Ecuador / Maria Elena Placencia -- The genre of web-mediated service encounters in not-for-profit organizations: cross-cultural study / Patricia Bou-Franch -- Interpersonal communication in small businesses. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters / Antonio Carmona-Lavado and Maria de la O Hernandez-Lopez -- Pragmatic variation in the performance of requests: The case of service encounters in Valencia and Granada (Spain) / Rebeca Bataller -- The influence of cultural dimensions on service encounters. The impact of cultural dimensions on the engagement markers of Spanish, British and US toy selling websites / Francisco Miguel Ivorra Perez -- The evolution of communication with foreign population in medical settings in Spain / Raquel Lazaro-Gutierrez -- Beyond service encounter Interactions. Service encounters in the natural world: bringing children along / Marilyn Merritt -- The role of nonverbal communication in service encounters / Sundaram Dorai and Cynthia Webster -- Seeking attention: testing a model of initiating service interactions / Sebastian Loth, Kerstin Huth & Jan P. De Ruiter.
Note Print version record.
Subject Intercultural communication.
Business communication.
Customer relations.
Communication in marketing.
Related Names De la O Hernandez-Lopez, Maria, editor.
Fernández-Amaya, Lucia, editor.
Related To Print version: A multidisciplinary approach to service encounters /. . Multidisciplinary approach to service encounters 9789004260153 (DLC) 2015007700
ISBN 9789004260160 (electronic bk.)
9004260161 (electronic bk.)