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Author Williams, Howard.
Title Making IT lean [electronic resource] : applying lean practices to the work of IT / Howard Williams, Rebecca Duray.
Published Boca Raton, FL : CRC Press, c2013.
Book Cover

 Electronic Book  QA76.758 .W535 2013eb    ONLINE
Description 1 online resource (x, 222 p.) : ill.
Bibliography Includes bibliographical references and index.
Contents Preface -- Introduction -- The work of IT -- The OM perspective -- The lean improvement model -- Lean problem solving : identifying and understanding problems -- Lean problem solving : identifying and managing solutions -- Lean IT service management -- Implementing and sustaining lean IT improvements -- Looking at lean IT -- Index.
Note Description based on print version record.
Subject Software engineering -- Management.
Information technology -- Management.
Electronic data processing departments -- Management.
Computer software -- Development -- Cost control.
Lean manufacturing.
Related Names Duray, Rebecca.
Related To Print version: Williams, Howard. Making IT lean. Boca Raton, FL : CRC Press, c2013. 9781439876022 1439876029 (DLC) 2012022422
ISBN 1439876037 (electronic bk.)
9781439876039 (electronic bk.)