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Author Shiba, Sh*oji, 1933-
Title Four practical revolutions in management : systems for creating unique organizational capability / Shoji Shiba, David Walden ; with contributions by Alan Graham ... [et al.].
Published Portland, Or. : Productivity Press ; Cambridge, Mass. : Center for Quality of Management, c2001.
Book Cover
LOCATION CALL # STATUS
 Floor3  HD62.15 .S55 2001    IN LIBRARY
  
Description xxvi, 758 p. : ill. ; 24 cm.
Note Rev. ed. of: New American TQM, 1993.
Bibliography Includes bibliographical references (p. 707-727) and index.
Contents The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods.
Subject Total quality management.
Total quality management -- Case studies.
Organizational change.
Organizational change -- Case studies.
Related Names Walden, David, 1942-
Graham, Alan, 1934-
Shiba, Sh*oji, 1933- New American TQM.
Collection Title Nippon Foundation.
Related To Online version: Shiba, Sh*oji, 1933- Four practical revolutions in management. Portland, Or. : Productivity Press ; Cambridge, Mass. : Center for Quality of Management, c2001 (OCoLC)802298904
ISBN 1563272172
9781563272172
1563272318
9781563272318
1563273888 (pbk.)
9781563273889 (pbk.)
OCLC number 45487580