California State University, Northridge WordmarkOviatt Library WordmarkOviatt Library Catalog Wordmark
Author Bielskas, Amanda, 1974- author.
Title IM and SMS reference services for libraries / Amanda Bielskas and Kathleen M. Dreyer.
Published Chicago : ALA TechSource, an imprint of the American Library Association, 2012.
Book Cover

 Floor4  Z711.45 B54 2012    IN LIBRARY
Description xii, 107 pages : illustrations ; 23 cm.
Content Type text
Format volume
Series The tech set ; #19
Tech set ; #19.
Bibliography Includes bibliographical references (pages 95-102) and index.
Contents Introduction -- Types of solutions available -- Planning -- Social mechanics -- Implementation -- Marketing -- Best practices -- Metrics -- Developing trends.
Subject Electronic reference services (Libraries)
Mobile communication systems -- Library applications.
Instant messaging.
Text messages (Cell phone systems)
Related Names Dreyer, Kathleen M., 1972- author.
Library and Information Technology Association (U.S.)
ISBN 1555707823 (alk. paper)
9781555707828 (alk. paper)
OCLC number 781432074