You could get out a piece of paper, find a pencil, and write down this call
number so that you can find it in the stacks. Or you could text it to your phone! The text message will contain the location, call number, and title
of the item on this page.
Be careful if you don't have a text messaging
plan - carrier charges may apply.
Includes bibliographical references (p. 173-176) and index.
Ch.1. What is Benefit Asessment? -- Ch.2. Libraries and the Surrounding World -- Ch.3. Goals, Mission Statements and Methods -- Ch.4. Financial Benefit Assessment -- Ch.5. Cost-Benefit Analysis of One-time Investments -- Ch.6. Customer Surveys -- Ch.7. The Persona Method -- Ch.8. The Balanced Scorecard.