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Author Nickson, Dennis.
Title Human resource management for the hospitality and tourism industries [electronic resource] / Dennis Nickson.
Published Oxford ; Burlington, MA : Butterworth-Heinemann, c2007.
Book Cover
LOCATION CALL # STATUS
 Electronic Book  TX911.3.P4 N53 2007eb    ONLINE
  
Description 1 online resource (xiv, 305 p.) : ill.
Bibliography Includes bibliographical references and index.
Contents Cover -- Copyright page -- Contents -- List of figures -- List of tables -- List of abbreviations -- Preface -- Chapter 1 Human resource management and the tourism and hospitality industry: An introduction -- Introduction -- What are the tourism and hospitality industries? -- Who makes up the tourism and hospitality workforce? A brief snapshot -- What is HRM? -- Models or reality? -- The bad news ... pessimistic views of HRM in tourism and hospitality -- The good news ... best practice in tourism and hospitality -- Where this book stands -- Conclusion -- References and further reading -- Websites -- Chapter 2 International human resource management -- Introduction -- The emergence of IHRM -- MNCs and HRM policies and practices in the tourism and hospitality industry -- Conclusion -- References and further reading -- Websites -- Chapter 3 Organizational culture -- Introduction -- In search of a definition -- Competing views on organizational culture -- How can we study organizational culture? -- Organizational culture and HRM: a reprise -- Conclusion -- References and further reading -- Websites -- Chapter 4 Labour markets -- Introduction -- Levels of analysis in the labour market -- The internal labour market and the utilization of flexible labour -- Conclusions -- References and further reading -- Websites -- Chapter 5 Recruitment and selection -- Introduction -- Recruitment -- Selection -- Conclusion -- References and further reading -- Websites -- Chapter 6 Equal opportunities and managing diversity -- Introduction -- The employment experience of socially defined minority groups -- The legislative response -- Managing diversity -- Conclusion -- References and further reading -- Websites -- Chapter 7 Training and development -- Introduction -- Understanding the context: national level responses to training -- N/SVQs -- Investors in people -- Apprenticeships -- Industry level -- Training and development: no longer a dichotomy? -- Conducting training -- Conclusion -- References and further reading -- Websites -- Chapter 8 Performance management and performance appraisal -- Introduction -- The nature of performance management and performance appraisal -- Appraisal in practice -- Managing poor performance -- Conclusion -- References and further reading -- Websites -- Chapter 9 Reward strategies in the tourism and hospitality industry -- Introduction -- Employee and employer views of pay -- Remuneration in tourism and hospitality -- The practice of tipping -- Fiddles and knock-offs -- Other benefits -- Conclusion -- References and further reading -- Websites -- Chapter 10 Employee relations, involvement and participation -- Introduction -- Employee or industrial relations? -- Trade unions: in terminal decline? -- Employee involvement and participation -- Conclusion -- References and further reading -- Websites -- Chapter 11 Welfare, health and safety -- Introduction -- Absence management -- AIDS/HIV -- Alcohol/drug misuse -- Sexual harassment -- Smoking -- Stress -- Working time -- Workplace violence -- Conclusion -- References and further reading -- Websites -- Chapter 12 Grievance and disciplinary procedures.
Note Description based on print version record.
Subject Hospitality industry -- Personnel management.
Tourism -- Personnel management.
Related To Print version: Nickson, Dennis. Human resource management for the hospitality and tourism industries. Oxford ; Butterworth-Heinemann, c2007. Nickson, Dennis. Human resource management for the hospitality and tourism industries. Oxford ; Burlington, MA : Butterworth-Heinemann, c2007 0750665726 9780750665728
ISBN 9780080469461 (electronic bk.)
0080469469 (electronic bk.)
0750665726 (pbk.)
9780750665728 (pbk.)
6610751951 (electronic bk.)
9786610751952 (electronic bk.)