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Management processes -- Theories of management and leadership -- Knowing self -- Diagnosing others -- Leader behavior -- Diagnosing the task -- The vroom, yetton, and jago managerial decision-making model -- Management in action -- Communication -- Power -- Confident communication / by Patricia M. Raskin -- Conflict resolution -- Time management -- Change facilitator -- Teacher -- Team builder -- Interviewer -- What is an interview? -- Performance appraiser -- Creativity -- Diversity -- Ethics.