California State University, Northridge WordmarkOviatt Library WordmarkOviatt Library Catalog Wordmark
Author Pidd, Michael.
Title Measuring the performance of public services [electronic resource] : principles and practice / Michael Pidd.
Published Cambridge ; New York : Cambridge University Press, 2012
Book Cover

 Electronic Book  JF1351 .P53 2012eb    ONLINE
Description 1 online resource (xv, 316 p.) : ill.
Bibliography Includes bibliographical references and index.
Contents Machine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control: performance management; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index.
Subject Public administration -- Management.
Public administration -- Management -- Evaluation.
Public administration -- Evaluation.
Related To Print version: Pidd, Michael. Measuring the performance of public services. Cambridge ; Cambridge University Press, 2012. 9781107004658 1107004659 (DLC) 2011041130
ISBN 1139217682 (electronic bk.)
9781139217682 (electronic bk.)
9781107004658 (hardback)
1107004659 (hardback)