California State University, Northridge WordmarkOviatt Library WordmarkOviatt Library Catalog Wordmark
Author Thomas, John Clayton.
Title Citizen, customer, partner : engaging the public in public management / John Clayton Thomas.
Published Armonk, N.Y. : M.E. Sharpe, c2012.
Book Cover

 Floor3  JF1525.P8 T56 2012    IN LIBRARY
Description xii, 242 p. ; 24 cm.
Bibliography Includes bibliographical references and index.
Contents Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public.
Subject Public administration -- Citizen participation.
Political planning -- Citizen participation.
Public relations and politics.
ISBN 0765627205 (hardcover : alk. paper)
9780765627209 (hardcover : alk. paper)
OCLC number 752911847