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Author Graham, Ben B.
Title Detail process charting [electronic resource] : speaking the language of process / Ben B. Graham.
Published Hoboken, N.J. : Wiley, c2004.
Book Cover

 Electronic Book  HD38.153 .G73 2004eb    ONLINE
Description 1 online resource (xix, 187 p.) : ill.
Bibliography Includes bibliographical references and index.
Contents Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
Subject Industrial organization -- Charts, diagrams, etc.
Organization charts.
Reengineering (Management)
Benchmarking (Management)
Organizational effectiveness.
Related To Print version: Graham, Ben B. Detail process charting. Hoboken, N.J. : Wiley, c2004. 0471653942 9780471653943 (DLC) 2004001725
ISBN 0471680869 (electronic bk.)
9780471680864 (electronic bk.)
0471653942 (cloth : acid-free paper)
9780471653943 (cloth : acid-free paper)