California State University, Northridge WordmarkOviatt Library WordmarkOviatt Library Catalog Wordmark
Author Matthews, Joseph R.
Title The evaluation and measurement of library services / Joseph R. Matthews.
Published Westport, Conn. : Libraries Unlimited, 2007.
Book Cover

 Floor4  Z678.85 .M37 2007    IN LIBRARY
Description xx, 372 p. : ill. ; 26 cm.
Bibliography Includes bibliographical references and indexes.
Contents Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library.
Subject Libraries -- United States -- Evaluation.
Public services (Libraries) -- United States -- Evaluation.
Libraries -- Evaluation.
Public services (Libraries) -- Evaluation.
ISBN 9781591585329 (alk. paper)
1591585325 (alk. paper)
OCLC number 124159605